Hotel Alexandra Barcelona

Faster and easier with the new solution based on UNIVERGE SV8100

Hotel Alexandra in Barcelona selected NEC's IP Hospitality communications solution to improve their guests' experience, increase efficiency and drive profits. After analysing the hotel's operation and the needs for improvement, an NEC UNIVERGE SV8100 communications platform was installed and integrated with the hotel's PMS (Tesipro).

The system deploys Jacob Jensen telephones in the guests rooms, mobile extensions for staff on-the-move throughout the hotel and CTI integration for dialing from Microsoft Outlook.

Challenges

• Overcome separate pillars of communications
• Address high operating costs (GSM usage in hotel)
• Merge separate sub-systems
• Increase efficiency
• Need for a trusted partner

Solution

• NEC IP Hospitality Communication Solution, consisting of;
  - NEC UNIVERGE SV8100 communications platform
  - Integration with PMS (Tesipro)
  - Jacob Jensen telephones in the guests rooms
  - Mobile extension for the on-the-move staff inside the hotel
• CTI integration for dialling from Microsoft Outlook

Results

• Increased efficiency by utilizing integrated system
• Resulting in lower operational costs
• Improved guest satisfaction
• Enhanced view on communications